organiser terms & conditions
effective date: 19 april 2026
IMPORTANT — PLEASE READ CAREFULLY BEFORE BOOKING A GIG
This Organiser Service Agreement (“Agreement”) is a legally binding contract between Crowdy Pte. Ltd. and the Organiser. By submitting a Booking Request, making payment, or otherwise engaging Crowdy’s services, the Organiser acknowledges that it has read, understood, and agrees to be legally bound by this Agreement in its entirety. If you do not agree, do not proceed with a Booking.
1. definitions
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“Crowdy”, “we”, “us”, “our” means Crowdy Pte. Ltd., a company incorporated in Singapore (UEN: 202617310Z).
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“Organiser”, “you”, “your” means the individual, company, or organisation that has submitted a Booking Request and agreed to this Agreement.
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“Crowdee” means an independent individual registered on the Crowdy Platform who has been engaged to attend your Event.
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“Platform” means the Crowdy Bot (operated via Telegram), the website at crowdy.world, and all related systems.
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“Gig” means the specific event engagement created on the Platform in response to your Booking Request.
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“Booking Fee” means the total amount payable by the Organiser to Crowdy for the Service, as set out in the Quote.
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“Event” means the event for which the Organiser has requested Crowdees.
2. crowdy's services
2.1 NATURE OF SERVICE
Crowdy operates a two-sided marketplace platform that connects Organisers with independently registered Crowdees. Crowdy’s Service consists of recruiting, coordinating, and deploying Crowdees to attend your Event as paid attendees to enhance attendance and atmosphere.
2.2 CROWDY AS A MARKETPLACE — NOT EMPLOYER OT AGENCY
Crowdees are independent individuals and are not employees, agents, or contractors of Crowdy or the Organiser. Crowdy acts solely as a marketplace intermediary.
2.3 SERVICE SCOPE
Crowdy does not guarantee any specific outcome, attendance level, or commercial result from the Service. Crowdy will use reasonable endeavours to fulfil the confirmed headcount but does not guarantee full attendance.
3. booking process
3.1 BOOKING REQUEST
To engage Crowdy’s services, the Organiser must submit a Booking Request providing accurate event details.
3.2 QUOTE AND BOOKING CONFIRMATION
Crowdy will issue a Quote. A binding Booking is created only upon Crowdy’s issuance of a Booking Confirmation after receipt of full payment.
3.3 ORGANISER RESPONSIBILITIES AT BOOKING
The Organiser warrants that all information provided in the Booking Request is accurate and complete. Material inaccuracies may result in cancellation without refund.
4. payment terms
4.1 PAYMENT OBLIGATION
The full Booking Fee must be paid in accordance with the Quote. Payment is a condition precedent to Crowdy posting the Gig and commencing recruitment.
4.2 PAYMENT METHOD
Payment is made via PayNow or such other method as specified by Crowdy. All payments are in Singapore Dollars (SGD).
4.3 NO SET-OFF
The Organiser may not withhold, deduct, or set off any amount from the Booking Fee.
5. cancellation and refund policy
5.1 REFUND FOR CROWDEE NO-SHOWS
If a confirmed Crowdee fails to attend the Event (i.e. does not successfully complete Check-In verification), the Organiser is entitled to a full refund of the Gig Fee attributable to that specific Crowdee. Refunds for no-shows will be processed within 7 business days of the Event and applied via the original payment method.
5.2 CANCELLATION BY ORGANISER
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If the Organiser cancels the Booking more than 3 days before the scheduled Event start time, the Organiser may be eligible for a partial refund at Crowdy’s discretion (minus any costs already incurred and Crowdy’s platform service charge). Each cancellation will be reviewed on a case-by-case basis.
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If the Organiser cancels the Booking 3 days or less before the scheduled Event start time, no refund is payable. By this point Crowdy will have already recruited, confirmed, and briefed Crowdees.
5.3 PAYMENT WINDOW
Once the Organiser confirms a Quote, payment must be completed within 24 hours. Failure to pay within this window may result in cancellation of the Quote without refund of any holding fees (if applicable).
5.4 GENERAL REFUND RULES
Except as expressly provided in Clauses 5.1 and 5.2, all Booking Fees are non-refundable. Crowdy reserves the right to refuse refunds in cases of suspected abuse or breach of this Agreement.
5.5 RESCHEDULING
Requests to reschedule a confirmed Event must be submitted in writing to Crowdy. Rescheduling is subject to Crowdy’s availability and operational capacity and is not guaranteed. Crowdy may apply a rescheduling fee at its discretion. Any rescheduling request submitted less than 72 hours before the Event will be treated as a cancellation.
6. organiser obligations
6.1 EVENT STANDARDS
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The Organiser warrants that the Event is lawful, compliant with all applicable laws, and safe for Crowdees.
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The Organiser must treat Crowdees with courtesy and respect and must not require them to perform any tasks beyond behaving as natural guests.
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If the Event venue or the Organiser's event is subject to any filming or photography restrictions, the Organiser must disclose this in the Booking Request.
6.2 VENUE ACCESS
The Organiser is responsible for ensuring that Crowdees are able to access the venue at the time specified in the Booking Confirmation. If Crowdees are denied access to the venue through no fault of their own, the Organiser remains liable for the full Booking Fee and no refund will be issued.
6.3 CONFIDENTIALITY OF PLATFORM
The Organiser must keep the existence and operations of the Crowdy Platform strictly confidential and must not disclose to any third party that Crowdees are paid attendees.
6.4 NON-SOLICITATION OF CROWDEES
For a period of 12 months after the most recent Event, the Organiser must not directly or indirectly solicit, recruit, or engage any Crowdee introduced through the Platform outside of Crowdy. Breach of this obligation constitutes a material breach of this Agreement and entitles Crowdy to claim damages (including loss of platform revenue) and any other remedies available at law.
7. confidentiality
The Organiser must treat all information relating to Crowdy’s Platform, operations, pricing, processes, and Crowdees as confidential and must not disclose it to any third party without Crowdy’s prior written consent. Breach of this obligation is a material breach of this Agreement.
8. liability and indemnification
8.1 CROWDY'S LIMITATION OF LIABILITY
To the fullest extent permitted by law, Crowdy’s total aggregate liability to the Organiser shall not exceed the Booking Fee paid for the specific Gig giving rise to the claim.
8.2 NO WARRANTY OF OUTCOME
Crowdy provides the Platform and Service on an “as is” basis and makes no warranties regarding outcomes or results. The Organiser acknowledges that the effectiveness of the Service depends on factors outside Crowdy's control, including the Organiser's own event quality, marketing, and execution.
8.3 CROWDEE CONDUCT
The Organiser attends to its own safety and security at the Event. Crowdy is not responsible for the safety or condition of any venue. The Organiser acknowledges and accepts this limitation as a fundamental condition of engaging Crowdy's services.
8.4 ORGANISER INDEMNIFICATION
The Organiser agrees to indemnify Crowdy against any claims, losses, or expenses arising from the Organiser’s breach of this Agreement, its conduct at the Event, or any misrepresentation.
9. intellectual property
All intellectual property rights in the Platform, Bot, and branding belong to Crowdy. The Organiser is granted a limited licence to use the Platform solely for the purpose of receiving the Service.
10. data protection
Crowdy collects and processes the Organiser’s data in accordance with its Privacy Policy and the Personal Data Protection Act 2012 (PDPA). The Organiser consents to this processing for the purpose of providing the Service.
11. termination
11.1 TERMINATION BY CROWDY
Crowdy may suspend or terminate the Organiser’s access to the Platform at any time for breach of this Agreement or for any other reason at its sole discretion.
11.2 EFFECT OF TERMINATION
The Organiser may not assign or transfer its rights under this Agreement without Crowdy’s prior written consent.
12. modifications
Crowdy may update this Agreement at any time. Continued use of the Service after the effective date of any amendment constitutes acceptance of the updated Agreement.
13. governing law AND DISPUTE RESOLUTION
This Agreement is governed by the laws of the Republic of Singapore.
Any dispute arising out of or in connection with this Agreement shall first be attempted to be resolved amicably. If the dispute is not resolved within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Singapore.
14. force majeure
Crowdy shall not be liable for any failure or delay in performing its obligations under this Agreement if such failure or delay is caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, epidemics, government orders or restrictions, war, civil unrest, fire, flood, power failure, telecommunications failure, or failure of third-party platforms such as Telegram or PayNow.
15. general
16.1 ENTIRE AGREEMENT
These Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between you and Crowdy with respect to your use of the Platform and supersede all prior agreements, representations, and understandings.
16.2 SEVERABILITY
If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of these Terms and Conditions, which shall continue in full force and effect.
contact information
Company: Crowdy Pte. Ltd.
UEN: 202617310Z
Support: support@crowdy.world
Website: https://crowdy.world
acknowledgement
By submitting a Booking Request or making payment, the Organiser confirms that it has read, understood, and agrees to be legally bound by this Agreement.
— End of Organiser Terms and Conditions —